In certain circumstances when a product is damaged or faulty we offer a full refund on goods returned to us within the appropriate timescale and in accordance with this policy.
This policy is in addition to your statutory rights, which are not affected.
Online Purchases Returns Policy:
1.0 If you believe your product is any way faulty, not of satisfactory quality, not fit for purpose, or not in accordance with its description, please contact us on 0333 577 5440. This policy is in addition to your statutory rights as a Consumer, which are not affected.
1.1 Should you wish to exercise your rights and cancel your order within the 24 hour cancelation period, please contact us on 0333 577 5440. Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.
1.2 Returns must be made with proof of purchase.
1.3 We will inspect all goods upon return. The removal of labels, price tags or security tags will be taken as evidence of your use of the goods, and the goods cannot be returned in these circumstances. If through your handling the goods have decreased in value, we may decline to accept the return of the goods and to issue a refund.
1.5 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.
1.6 Once the products are returned to us, you will receive a full refund in the form of a credit note, including the original delivery costs unless you expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the us. You will be liable to arrange and cover the full cost of returning the order to us.
2. Products that can not be returned include; Honey, flowers and bulbs.
2.1 These products can only be returned in accordance with your statutory rights.
3. Refunds will be issued in the form of a credit note which may be used to purchase alternative goods from us and which will be valid for 12 months from the date of issue.
4. Refunds and exchanges on purchases made on an event day or with other promotional discount will be calculated at the reduced price.
5. This policy may be changed from time to time at our discretion